Acceptance of Terms
When you sign up for a Volanta account, you also become an Orbx customer and you are bound to the EULA and terms of Orbx located at https://orbxdirect.com/eula
In addition to these Terms, by accessing this website or using our desktop software, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, do not use or access this site, Orbx’s sites, or the Volanta application. The materials contained in this website are protected by applicable copyright and trademark law.
Privacy Policy
Your privacy is important to us. The use of your personal information is governed by the Orbx and Volanta Privacy Policy, which explains how we collect, use, and protect your data across both platforms. By using Volanta, you agree to the practices described in the Privacy Policy. To review the full policy, please visit https://orbxdirect.com/privacy If you have any questions about our privacy practices, please contact us at [email protected]
Use of Licence
Permission is granted to download the materials (information or software) on Volanta's website for personal, non-commercial use only. This is a grant of licence, not a transfer of title, and under this licence you may not:
- Modify or copy the materials;
- Use the materials for any commercial purpose;
- Attempt to decompile or reverse engineer any software contained on Volanta’s website or desktop application;
- Remove any copyright or other proprietary notations from the materials; or
- Transfer the materials to another person or "mirror" the materials on any other server.
This license will automatically terminate if you violate any of these restrictions and may be terminated by Orbx or any of its affiliated companies (collectively, “Orbx”) at any time. Upon terminating your viewing of these materials or upon termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.
Disclaimer
The materials on Volanta's website and application are provided on an 'as is' basis. Orbx makes no warranties, express or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Orbx makes no warranties or representations regarding the accuracy, likely results, or reliability of the use of the materials on its website or any sites linked to this site.
Limitations
In no event shall Orbx or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Volanta's website, even if Orbx or one of its authorized representatives has been notified verbally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Accuracy of Materials
The materials appearing on Volanta's website could include technical, typographical, or photographic errors. Orbx does not warrant that any of the materials on its website are accurate, complete or current. Orbx may make changes to the materials contained on its website at any time without notice. However, Orbx does not make any commitment to update the materials.
Orbx has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Orbx or its authorized representatives of the site. Use of any such linked website is at the user's own risk.
Modifications
Orbx may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then-current version of these terms of service and Orbx’s terms of service.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Community Guidelines
- Respectful Conduct: Users are expected to engage in discussions with respect and courtesy. Avoid using offensive language, engaging in personal attacks, or promoting any form of discrimination or harassment.
- On-Topic Discussions: Off-topic content may be removed at the discretion of moderators to maintain the focus of discussions.
- Constructive Criticism: Users are encouraged to provide constructive criticism and feedback. However, comments should be expressed in a constructive manner without resorting to inflammatory language or personal attacks. Repetition of the same feedback by an individual may be considered as failure to comply with the posting policy.
- Avoid Spam: Users should refrain from posting spam, including excessive promotional content, irrelevant links, or repetitive messages. Such posts may be removed, and users may face disciplinary actions.
- Compliance with Laws: Users must comply with all applicable laws, including but not limited to copyright, defamation, and privacy laws, when posting content on Volanta public forums.
- Prohibited Content: The distribution, sharing, or promotion of explicit material or pornography is strictly prohibited on the platform, including the use of explicit usernames or IDs, avatar photographs whether real or digitally generated or remastered. Any user found violating this policy will face immediate termination of their account, with no prior warning. Volanta reserves the right to enforce this policy to maintain a safe and respectful community environment.
Report Inappropriate Content
If users come across content that violates this policy, they are encouraged to report it to moderators or administrators for review via email to [email protected] or through our Discord and support channels.
ORBS
Orbx runs a reward program that allows customers to earn and redeem in-game points (“Orbs”) through activities and specific products. Orbx and Volanta customers can accumulate Orbs through product purchases, Volanta Premium subscriptions, and completing other challenges. Orbs can be used to purchase Orbx products from a selected list which will rotate in the Orbs Store on a regular basis.
By signing up for an Orbx and/or a Volanta account, you automatically enrol in the Orbs program, and acknowledge and agree to these Terms and Conditions. These Terms and Conditions are part of the Orbs program and it is important that you understand them fully. We reserve the right to change, suspend or discontinue these terms and conditions and the Orbs program at any time, without notice, although we will endeavour to notify you of any changes or modifications to the program with sufficient notice.
To the extent permitted by law, we will not be liable for any cause or consequence in connection with your Orbx account or use of Orbs.
What are Orbs?
Orbs are similar to loyalty points and are earned by Orbx and Volanta users. They cannot be redeemed for cash.
How do I register to participate in the Orbs program and does it cost anything?
Joining is free and there are no fees to participate in the program. By becoming an Orbx or Volanta user, you automatically enrol in the Orbs program.
How do I earn Orbs?
Orbs can be earned in the following ways:
- With the purchase of any product in the OrbxDirect store using real world currency
- Subscribing to Volanta Premium will also award Orbs and provide bonus monthly/yearly Orbs as an added benefit for an ongoing subscription
- Capturing Aerocaches and completing challenges within Volanta
- Certain competitions
- Other ways which we may devise from time to time
Orbs cannot be used (at this stage) for:
- Gifting products to other users
- Applying discounts to product purchases
- Using them instead of cash at the checkout
- Some selected products
I have been an Orbx customer for a long time. Do I get any bonus?
All accounts existing prior to the rollout of the Orbs system have been credited with an amount of “Starting Orbs.” Orbx and Volanta users can accumulate additional Orbs through product purchases, Volanta Premium subscriptions, and completing flight challenges.
At what rate will I collect Orbs?
The amount of Orbs earned varies depending on products purchased or type of challenge completed. It will be clear when you look at a product or are about to enter a challenge the amount of Orbs you will earn.
When will Orbs points be credited to my account?
Each user account will be provided with an Orbs balance appearing next to their account username and a starting balance of Orbs. Users will immediately be able to spend their Orbs on the Orbs Store. Orbs are consequently deducted following the successful purchase of a product on the Orbs Store.
Your Orbs balance will appear next to your account username, once logged into your Orbx and Volanta account.
What if I use a different email on my Volanta or Orbx account?
Please contact our support team who will be able to assist you in merging your Orbs accounts together.
Do Orbs expire?
Yes, Orbs expire on a 12-month rolling period.
Is there a maximum number of Orbs I can earn?
No.
Can I share my Orbs points?
Orbs points cannot be transferred from one account to another.
Who do I contact if I have a query?
If you have any queries regarding the Orbs program, please contact us. You can do this by contacting us via our Support team page of our Website.